Return & Exchange Policy

My Peacock Fashions

Last updated: 12 October 2026

At My Peacock Fashions, we want you to love what you order. If something isn’t right, we’re here to help. Please read our return and exchange guidelines below before placing your order.

1. When Can You Request a Return or Exchange?

You may contact us if:

You received a damaged or defective product.
You received a different product from the one you ordered.
The product has a missing item or a significant issue compared with its description.

Returns or exchanges for other reasons will be handled according to the eligibility conditions displayed on our website and applicable law.

2. Return Request Timeframe

Please contact us within [insert your return window, e.g. 7 days] of receiving your order.

To help us review your request, please provide:

Your order number.
The reason for your request.
Clear photographs or a video showing the issue, where applicable.

Requests submitted after the stated period may not qualify under our standard policy, subject to applicable consumer rights.

3. Conditions for Returns and Exchanges

For a return or exchange to be considered, the product should generally be:

Unworn, unused, and unwashed.
In its original condition, with tags and packaging where applicable.
Accompanied by proof of purchase or order details.

Please contact us before sending any product back. Unapproved returns may be delayed or refused where permitted by law.

4. Products That May Not Be Eligible

For hygiene, product-condition, or other legitimate reasons, certain items may be excluded from change-of-mind returns. Any such exclusions will be clearly communicated before purchase and applied in accordance with applicable law.

This does not remove any rights you may have if a product is defective, damaged, incorrect, or otherwise covered by applicable consumer law.

5. How to Request a Return or Exchange

Follow these simple steps:

Contact our customer support team with your order number.
Explain the issue and share photographs or a video if requested.
Wait for our team to review your request and provide instructions.
If approved, follow the return or exchange instructions provided by our team.

Please do not ship the product back until you receive instructions from us.

6. Return Shipping Charges

If the product is damaged, defective, or incorrect, please contact us so we can explain the appropriate return arrangements.

For other eligible returns or exchanges, any applicable shipping charges will be communicated to you before the return is arranged.

We will handle shipping responsibilities in accordance with our stated policy and applicable law.

7. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If a refund is approved, it will be processed using the applicable refund method and within the timeframe communicated by our team, subject to payment-provider processing times and applicable law.

For more details, please read our Refund Policy.

8. Exchanges

Exchanges are subject to product availability.

If the requested replacement is unavailable, our team will discuss the available options with you, which may include a refund where applicable.

Please check the size, colour, fabric, and product details carefully before placing an order.

9. Orders That Arrive Damaged or Incorrect

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible.

Share your order number and clear images of the product and packaging. We will review the issue and guide you through the appropriate resolution.

10. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Cancellation may depend on whether your order has already been processed or dispatched. Any eligible refund will be handled according to our Refund Policy and applicable law.

11. Contact Us

Need help with a return or exchange? We’re happy to assist.

My Peacock Fashions

Email: support@mypeacockfashions.com
Phone: +91 98765 43210
Location: Rajahmundry, Andhra Pradesh, India
Support hours: Monday to Saturday, 9:00 AM – 7:00 PM

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Thank you for shopping with My Peacock Fashions. We appreciate your trust and will do our best to make your experience smooth and comfortable.